Uncover the unseen. Gray Falkon’s Consumer Experience (CX) Audit Program delivers a new perspective on brand protection by analyzing the full customer experience to expose hidden risks, unauthorized activity, and missed opportunities.
As an add-on to our Full Deployment solution, our CX Audit program includes the following steps:
Our Consumer Experience (CX) Audit Program goes beyond traditional brand protection, offering a unique, data-driven approach that evaluates the full customer journey to uncover hidden threats and opportunities.
Test buys are a popular tool in the brand protection toolbox, but it’s crucial to understand their strengths and limitations:
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In a real-world deployment, our multi-faceted approach of combining and aligning seller engagement, marketplace enforcement, and targeted CX audits drove real results by removing violators, reclaiming listings, and suppressing millions in unauthorized sales.
Our brand protection strategy:
Resulted in:
The powerful combination of our Full Deployment solution, enhanced by Consumer Experience (CX) Audits, is changing the game for eCommerce brand protection.
Let’s stop the revenue leaks, protect your customer experience, and build a smarter, stronger eCommerce marketplace strategy – together.
