Illegitimate sellers damage your brand integrity and disrupt your customers’ experience (CX). Rogue third-party sellers are stealing your Buy Box and sending products to your customers that are:
Gray Falkon’s CX Audit is a powerful tool in our proprietary system, HORUS. It’s the most direct and impactful method to remove rogue third-party merchants that damage your overall brand integrity, steal your Buy Box and subsequently hurt your long-term sales.
Recently, the Gray Falkon team audited 132 purchased products for a global consumer health products company. Of those products, 100 had problems severe enough to negatively impact the consumer experience. That’s 76%!
Through the CX audit tool, you can document illicit practices, protect your consumers and restore your lost Buy Box.
The process is simple:
HORUS will automatically file each documented issue and, if needed, will refile and/or escalate according to rules and current limits set by Amazon. (Note: you must have a Brand Registry account to have
CX AUDIT LICENSE
Includes 10 uploads